The source for this is from a posting at


1. Get the entire staff involved

Everyone in the practice should be involved in promoting the benefits of using the patient portal.

The front office can display signs and posters, staff members can discuss the use of the portal during patient visits


2. Simplify registration

Have a staff member assist patients with registering for the portal.  If you can overcome the registration barrier, patients will be more likely to use the portal


3. Engage

A portal that provides mostly administration functions, such as scheduling appointments and obtaining lab results, will be helpful

4. A two-way street

one of the best ways to convince patients to use the portal is to communicate with them through it.  Communication should go both ways.  If a patient sends the physician a secure message through the portal, reply using the portal function (using case-by-case discretion, of course)


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